A business voicemail greeting is important because it can:
Leave a great impression on your customers.
A professional, friendly, and clear voicemail greeting can show that you care about your customers and their needs. It can also convey your brand personality and values.
Tell them the reason for your unavailability.
A voicemail greeting can explain why you are not able to answer the phone and when you will be available again. This can prevent frustration and confusion for the callers and help them plan their next steps.
Redirect them to your website or online store or app.
A voicemail greeting can provide useful information or resources for the callers, such as your website address, social media pages, online store, or app. This can help them find answers to their questions, learn more about your products or services, or make a purchase.
Promote offers and discount details to improve sales.
A voicemail greeting can also be a marketing tool to advertise your special offers, discounts, promotions, or events. This can generate interest and excitement among the callers and encourage them to take action.
Upsell or cross-sell your products/services.
A voicemail greeting can also suggest additional products or services that might benefit the callers or complement their existing purchases. This can increase customer satisfaction and loyalty as well as revenue.
Announce an event or company news.
A voicemail greeting can also be a way to share important news or updates about your company, such as a new product launch, a change in location, a merger or acquisition, or an award or recognition. This can build trust and credibility among the callers and keep them informed.
A business voicemail greeting is a powerful communication tool that can enhance your customer experience, brand image, and sales performance. Therefore, it is important to create a professional voicemail greeting that reflects your business goals and values.
Business Voicemail Greeting
A few tips or Pointers to Keep in mind.
– **Be specific**.
Include precise details in your voicemail message to create a positive impression and help the caller understand what to expect from you. For example, you may include your time zone, working hours or best times to talk on the phone.
– **Create temporary greetings**.
Record new greetings to use temporarily, such as if you’re on vacation or parental leave. This way, you can inform the callers about your availability and when you will return their calls.
– **Lead with your information**.
Provide your name, your company name (if applicable), and your phone number at the beginning of the message. This way, the callers will know who you are and how to reach you without having to listen to the whole message again.
– **Keep it professional**.
Use a clear, audible, and friendly voice. Avoid using slang, jargon, or humor that might be inappropriate or misunderstood. Speak slowly and enunciate every word. Avoid background noise or distractions.
– **Practice your message**.
Before you record your voicemail greeting, write down a script and rehearse it several times. You can also ask someone else to listen to your message and give you feedback. Make sure your message is concise, informative, and engaging.
– **Remember who’s listening**.
Tailor your voicemail greeting to your audience and purpose. For example, if you’re calling a potential customer, you might want to highlight your value proposition or offer a discount. If you’re calling a colleague, you might want to mention a project update or a deadline.
– **Use a call to action**.
Tell the callers what you want them to do next. Do you want them to leave their name and number? Do you want them to email you or visit your website? Do you want them to call someone else? Give them clear and specific instructions.